GYMPAC’s excellent service has earned countless laurels to the GYMPAC Service team not only from the domestic market but also from the International market.
PRECOR® awarded GYMPAC the Top Customer service provider Award for 2007 in Rest of the World.
- We have over 40 Team of professionally trained Diploma/Graduate Engineers in providing dedicated customer support strategically located at a close proximity of every customer.
- 12 of GYMPAC Engineers have passed the international certification by PRECOR®
- A Team of Engineers have undergone international Training at Hong Kong, Singapore and USA apart of constant Training in India by PRECOR® technical experts.
- Our service team was one of the earliest to get the international certification from PRECOR®
- As qualified engineers, GYMPAC’s service team also bagged the international certification from Cardio Theatre
- Insite, an asset management solution from PRECOR® was installed by GYMPAC Service team for the first time in India
- As a step towards continual learning & development for the service team PRECOR® training and certification program is being organized by GYMPAC every year.
- GYMPAC has dedicated Customer support office with a team of customer support associates constantly interacting with customers in providing assistance related to fitness equipments.
- GYMPAC has at 3 places in India exclusive Technical workshops in providing constant learning to the engineers
- GYMPAC has spares over Rs.1 Crore at any given time, to ensure the fitness Industry’s fastest ever support to the customers of PRECOR.
- Customer support Team can be accessed thru multiple channels, thru website, SMS to 56070, PRECOR, or email at service@gympacfitness.com or Toll Free No. 1800 425 4967
- We have implemented Customer Service Vans (The van fully loaded with Spares) across India at major locations in Phase 1 to ensure over 95% first call fix for GYMPAC Customers.
Most of the above initiatives are the first time in fitness Industry by GYMPAC and till date most of it are exclusive only to GYMPAC customers. Customers benchmark it and compare.
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