Customer service is an integral part of Customer value offerings by GYMPAC. Gympac differentiates from the rest of competitors with the outstanding customer service through its professionally qualified service engineers & infrastructure to reach thru all available channels of communications.
Gympac has multiple access for the customers to reach for their equipments service needs
For service enquiries dial our Toll free no. 1800 425 4967 or
SMS to 56070, PRECOR {your name & query details} or
Email at service@gympacfitness.com
Gympac has established a network of marketing and service centres at Ahmedabad, Bangalore, Chandigarh, Chennai, Delhi, Hyderabad, Kochi, Kolkata, Mumbai and Pune to provide utmost customer attention & after sales support. Our Customer support Associates interact periodically with the customers to take a proactive & after sales feedback to constantly improve our service deliverables to our privileged customers.
With an objective to provide most efficient & timely customer service, Gympac started an exclusive Service Centers in Chennai, Mumbai and Bangalore and is planning to come up with one in other branches in the near future. These centers constantly provide training to our engineers and conduct periodic pre-delivery inspections of our equipments to ensure unmatched satisfaction to the customers through a high quality service deliverable.
We have dedicated Mobile customer care centers in Chennai & Delhi. The vehicle fully loaded with all essential spares move to the customer site to ensure fastest first call fix & minimize the downtime of equipments delivered by Gympac. We are coming up with similar initiatives in other branches shortly.
We would like to take pride in Announcing that GYMPAC has won the most prestigious award from PRECOR (Brand of Amer Sports, the World No.1 Sports equipment company) for outstanding service deliverable in Rest of the world for the year 2007. We received this award with a biggest motivation to improve our service deliverables leaps & bounds for our customers in the coming days.
Synopsis of Infrastructure on service Deliverables by GYMPAC
Over 40 Qualified Engineers operating from 10 Locations across country, dedicated for customer support, reducing the average downtime below 12 hours.
11 Engineers are certified by PRECOR USA (Brand of World No.1 Sports equipment company, Amer Sports) to ensure quality service on par with international standards.
Toll Free 1800 425 4967, 24x7 customer support access for customers.
Easy Message service - SMS to 56070, PRECOR {your name & query}, Our Customer support team will call back and provide support.
Direct Email Service to Head of Technical at service@gympacfitness.com
Post your service requirements thru website http://www.gympacfitness.com/reachus.htm
Mobile customer care Vans, fully loaded with all essential parts move to customer place to ensure minimum downtime & highest first call fix.
Customer Service Associates to improve interaction with customers on proactive feedback system and post service satisfaction tracking.
Over Rs.1 Crore worth of Spare inventory & dedicated logistic process leading to over 90% first call fix rate across country and ensuring minimal downtime. | 
